Privacy Policy

Contact Details
Name: The Lifestyle GP LTD
Email: helen.kay@thelifestylegp.co.uk
Website: www.thelifestylegp.co.uk

The Lifestyle GP LTD acts as both the Data Controller and Data Processor, committed to protecting individual rights and processing personal data in compliance with the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR) 2018. As a registered health professional, we adhere to strict confidentiality standards.

1. Personal Information We Collect

We collect and process the following personal information:

• Name and address
• Telephone number and email address
• Site preferences and content personalization
• Payment details (e.g., credit/debit card information)
• Delivery and billing addresses
• IP address
• Information submitted via online forms or other communications
• Health-related information, lifestyle prescriptions, care details, and test results

We use this information to provide relevant web content and services tailored to your preferences.

2. How We Collect and Use Personal Information

Most personal information is directly provided by you for purposes such as:

• Maintaining customer relationships and processing bookings
• Providing and improving our services
• Informing you about service or price changes
• Handling billing, payments, and account setup
• Responding to inquiries and obtaining feedback
• Record-keeping, statistical analysis, and research
• Ensuring high-quality care and service delivery

Your data may also be used to:

• Monitor service quality
• Manage complaints
• Customize website experiences
• Send promotional content (with your consent)
• Enhance website security and facilitate form pre-completion

Disclosure of Information
Your information will remain confidential unless disclosure is:

1. Required by law
2. Permitted by your consent
3. Justified in the public interest

We use the GDPR-compliant clinical platform Semble for bookings, payments, communication, and secure medical record storage.

3. Links to Other Websites

Our website may contain links to external sites. Note that we are not responsible for the protection of data submitted on third-party websites. Please review their privacy policies before sharing your information.

We do not allow third-party sites to link to ours without prior permission.

4. Managing Your Information

When submitting information on our website, you may choose to:

• Opt-in for marketing communications

We do not lease, sell, or distribute your personal data to third parties. To change your communication preferences, email us at helen.kay@thelifestylegp.co.uk.

More about our clinical platform's data protections can be found at Semble Help Centre.

5. Your Data Protection Rights

Under data protection law, you have the right to:

• Access: Request copies of your data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request data deletion in certain cases
• Restriction: Limit data processing in specific circumstances
• Objection: Oppose certain types of data processing
• Portability: Transfer your data to another organization

We do not charge for these requests and aim to respond within one month. Contact us at helen.kay@thelifestylegp.co.uk to exercise your rights.

6. Complaints

If you have concerns about our data use, please contact us. You can also file a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

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